HOW IT WORKS
What is this service?
Implementing the system is not the end, but the beginning of its operation. Next, the business faces reality: legislation changes, new tasks arise, new employees come on board, and users have questions. Technical support and maintenance are a guarantee that the system always functions correctly, and you are not left alone with the problem.
We provide support 16/7 throughout the entire usage period: we consult users, update the system to comply with changes in legislation, fix bugs, set up new reports, and refine functionality when processes change. Without professional support, even a well-implemented system starts to operate with workarounds and loses effectiveness within a year or two.
Customer pain
The system has "broken down," and there is no one to turn to
The legislation has changed — the reports do not comply
New employees do not know how to work
Questions arise, and no one helps
What you get with us
Support 16/7 — there is always someone to turn to
Timely updates to legislation
Consultations and training for new users
Quick resolution of issues and errors
Stages of work
We work through the HelpDesk system — complete transparency for each request at all stages
1
Address
You are writing or calling
2
Diagnosis
We are figuring out the task
3
Solution
We correct, we adjust
4
Control
We make sure it works
RESULT
What do you get as a result
Support 16/7 throughout the entire usage period
Updates on Legislative Changes
Correction of errors and failures
HelpDesk system — complete transparency for each request
Consultations for your users
Configuration of new reports as needed
PRICE
Estimated cost
Select the level of support for your business and submit an application — we will calculate the exact cost.
Basic
- Consultations upon request
- Correction of critical errors
- Payment upon request
- Guaranteed response time
-
Regular updates
-
Dedicated specialist
Standard
- Support 16/7
- Guaranteed response time
- Update under legislation
- User consultations
- Fixed number of hours
-
Dedicated specialist
Extended
- Everything from the "Standard"
- Priority support
- Dedicated specialist
- Regular revisions
- Planned system updates
- Development of a business system
Didn't find your format? We'll calculate it individually for your team
FAQ
Frequently Asked Questions
Answers to key questions before the start
We are available 16 hours a day (from 06:00 to 22:00), 7 days a week — so you can reach out at your convenience, rather than waiting for the next business day. Issues are resolved promptly throughout the entire time you use the system.
Yes, in most cases. First, we conduct a diagnosis of the current state of the system, after which we take it under support. Leave a request — we will assess your system and offer a support format.
The response time depends on the chosen support package. In subscription service packages, we guarantee a fixed response time, and in the premium format, we offer priority support with a dedicated specialist. Detailed terms and time standards for each package can be found in the service price list.
It depends on the level of support: on-demand (payment upon fact), subscription support 16/7, or full support with a dedicated specialist. A detailed comparison of packages and pricing is available in the service price list. Leave a request — we will select a format for your business.
Yes. Timely updates for changes in legislation are included in the support subscription packages — your accounting always complies with current requirements, and you don't have to monitor this on your own.
Yes. Support can be connected at any time — both immediately after implementation and later on. However, we recommend connecting it during the implementation process: this allows for quicker responses to any questions that arise. Before starting, we will conduct a diagnosis to understand the current state of the system.
Submit a request for a consultation
We will discuss your tasks and offer the optimal package. Free of charge, with no obligations.